Mainly because the network grew enormously while the cost of building it was shared over far more users. A tower, a cable and a data centre cost roughly the same whether ten people use them or ten lakh; when the number of users rises, the cost carried by each user falls.
Using what this chapter itself tells us:
- Huge numbers of users. By 2025 India had 1,160 million wireless telephone subscribers and nearly 900 million internet connections. In the 1990s a mobile phone was a rare object; today the same network is shared by more than a hundred crore connections.
- The infrastructure was actually built. The chapter lists what is behind a call — cables, wireless devices, towers, satellites and data centres. Once fibre had been laid and towers put up across the country, each extra call added very little new cost.
- The technology kept improving. Fig. 7.23 ends with 5G, cloud communication and AI-driven chat and voice services. Newer systems carry far more calls and data over the same equipment.
- Competition between service providers. When several companies offer the same service, each must attract customers with lower rates — and the practice of charging for incoming calls disappeared altogether.
Cost carried by each user = total cost ÷ number of users
More users → smaller share each → lower price per minute