Day to day, we meet the government mainly as the executive — “in our daily lives, we primarily interact with the various departments that form part of the executive.” Not the Parliament, not the Supreme Court: the school, the bus, the hospital, the ration shop, the electricity office, the police station.
Where the government touches an ordinary day. The chapter names the government’s triple role — “protector (law and defence), provider (public welfare and infrastructure), and regulator (of economic activity and social justice)”:
The people we deal with are mostly the permanent executive. As the chapter says, “our interactions are usually with the bureaucrats serving at the grassroots — government school teachers, anganwadi workers, health workers, water and sanitation workers, or bus conductors.”
How to make the government work for the people — the chapter’s six ways.
- Grievance redressal. Many departments have grievance redressal offices, and there are vigilance commissions “to investigate matters of corruption”. The Public Grievances Portal (https://pgportal.gov.in/) takes complaints online and “the concerned government department will respond within a specified time period”. Several states have their own portals.
- Ask for information under the RTI Act. “Officials are bound to provide information under this Act, and the information brings transparency and accountability.” You may ask how much was spent on a road, who the beneficiaries of a scholarship were, or where a metro project has reached.
- Use the media. Write in print or electronic media; many officials are active on social media, and you can “share your concerns and tag the corresponding officials” — the chapter shows @RailwaySeva as an example.
- Join a civil society organisation. “India has thousands of citizen groups, collectively termed as civil society”, working on education, health, environment, livelihood and women’s empowerment. “One can join any of those (or create one!)”.
- Write to political representatives — your councillor or panchayat member, MLA, MP or a minister — “seeking action on a particular issue”.
- Vote. “Once you are old enough to vote, make sure to participate and vote in local, state, and national elections.”
Two real examples from the chapter. In Bagepalli near Bengaluru, badly built double roads and streetlights were causing accidents; a citizen filed an RTI for the finances allocated, and “armed with this information, a group of citizens confronted the concerned officials, who later ensured that the roadwork was completed to the satisfaction of all concerned.” In Silent Valley, NGOs, scientists, writers and villagers mobilised against a dam planned in 1970; the project was cancelled in 1983 and the valley became a National Park in 1985.
Why any of this works: because of two words the chapter puts in the margin — transparency (“open access to information to citizens regarding government policies and actions, expenditure of public funds”) and accountability (“those in power… are obligated to answer for them to the public”). A citizen who can see what was decided, and can ask an official to explain it, changes how the decision gets made next time. That is the whole point of the RTI, the grievance portal and the vote.