Their role is to close the gap between having the right to vote and being able to use it. Universal franchise on paper means nothing to a voter who is 95 years old and cannot reach a booth three kilometres away, or to a blind voter who cannot read a ballot, or to a wheelchair user facing a flight of steps. The measures listed in the chapter turn a right into a usable right.
What the ECI actually did (page 121, and shown in Fig. 5.6 on page 122):
- Electoral officials travel to remote locations so that every citizen can exercise their democratic right — including, as the caption to Fig. 5.6 records, organising a polling station for a single woman voter.
- In 2024, for the first time, the elderly and people with disabilities could cast their votes from home.
- Postal voting was available for a specific category of voters.
- Braille-enabled voter cards, and app-based requests for assistance including wheelchairs and ramps.
How they might increase participation in your neighbourhood — and this is the part to survey, not guess:
- Ramps, seating and a shaded queue make a long wait bearable for the very old.
- Home voting removes the single biggest barrier for a bedridden voter — the journey.
- Booths on the ground floor, and volunteers to help, mean a family need not choose between taking a grandparent to vote and going to work.
- Simply knowing that these facilities exist matters: many people do not vote because they assume they cannot.
How technology can assist: app-based requests for a wheelchair or a ramp; SMS and app alerts about polling date, booth location and queue length; online checking and correction of your name in the voter list; braille and audio-enabled information; and the EVM–VVPAT combination itself, which lets a voter confirm the vote without needing to read a long ballot paper.